Hop was horrible service on Monday July 20, 2020! Around 2 pm me and my friend Senya waited almost 2 hours for The Hop today! Hop is supposed to come every 15 minutes! Then at 6 PM I waited 2 hours and no Hop! I am disabled, can not walk home, no money for bus! I am stranded and there are like 2 Elderly women in walkers and a man with multiple bags of heavy luggage all stranded on Ogden Street too! This is unacceptable! I am searching for an App and I searching Hop, The Hop, Hop MKE, M-Line, Street Car, and Potawatomi Street Car! Like no App is coming up! It is getting dark! Phone is about to die! So I am trying to call M-Line Lost & Found! I am like I need help! I am stranded! I have no money! I am disabled! I can not walk home! Help! The operator is fucking laughing and she thinks this is funny! As I am reporting there are scared 80 something year old elderly women with walkers and a Black man with a ton of luggage also stranded at the M-Line Route along Ogden Street that can not walk home! Shannon just hangs up! Over and over! I demand the name of Shannon’s Supervisor and Shannon’s Supervisor phone number! Shannon hangs up again! I call back and Shannon keeps refusing to provide Shannon’s Supervisor name and number!
This is absolutely horrible and insane! I recommend this Operator Shannon be immediately fired! This is not a laughing matter! I am outraged! I am a #DisabilityRightsAdvocate and a Reporter! This is outrageous! I am reporting this to ADA, Potawatomi, Mayor, & Media! You can not do this to elderly and disabled leaving them stranded and your customer service representative’s Shannon’s response is to sit there laughing! This is not funny! This is unacceptable! This is NOT ADA compliant!